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Sections 1–11 are governed by the Master Service Level Agreement. Below are the service-specific terms (Sections 12 onward) for Linux Reseller Hosting.
Sections 1–11 (inherited)
The Introduction & scope, Definitions, Service availability SLA framework, Scope of uptime guarantee, Universal exclusions, DNS exclusions, Support SLA, Credit & compensation framework, Credit claim process, SLA amendments & notice, and General provisions are incorporated by reference from the Master SLA. They apply fully to Linux Reseller Hosting except where this service SLA expressly supplements or narrows them.
All definitions, universal exclusions, DNS exclusions, support SLA terms, credit and compensation framework, credit claim process, amendment notice, and general provisions defined in the Master SLA apply in full to this service.
HostHere.lk guarantees 99.5% service availability for Linux reseller hosting services, measured over a rolling 30-day window.
| Metric | Value |
|---|---|
| Uptime target | 99.5% |
| Maximum allowable downtime per 30-day window | 3 hours 36 minutes |
| Measurement method | Rolling 30-day window |
| Monitoring | HostHere.lk internal and third-party monitoring systems |
Service availability under this SLA means the reachability of the reseller's hosting environment and the websites hosted within it via HTTP or HTTPS from the public internet, as measured by HostHere.lk's monitoring systems.
This SLA governs HostHere.lk's obligations to the reseller account holder only. The scope of HostHere.lk's commitment is strictly limited to:
HostHere.lk's obligations under this SLA do not extend to:
The reseller is solely responsible for all service level, support, and contractual obligations they have independently assumed toward their own customers.
WHM (Web Host Manager) access is an ancillary service and is explicitly excluded from the uptime guarantee under this SLA. The unavailability of WHM — including reseller account management, package configuration, DNS zone management, and all WHM-based interfaces — does not constitute downtime under this SLA, provided the hosted websites within the reseller's environment remain reachable via HTTP or HTTPS.
Emergency security suspensions affecting WHM access are governed by Master SLA Section 5.3. Such suspensions do not constitute downtime under this SLA.
HostHere.lk provides no warranty, guarantee, or support commitment to any end customer of the reseller. The following apply without exception:
16.1 HostHere.lk backup schedule (default)
HostHere.lk performs included provider backups at the reseller account level: weekly incremental backups, retaining four generations, with the default 7 GB included backup scope per cycle set out below.
| Backup type | Frequency | Retention |
|---|---|---|
| Incremental reseller-account backup (within included scope) | Weekly | 4 most recent generations |
If the reseller account’s used storage exceeds 7 GB, the default provider backup is not available until within scope or additional backup capacity is purchased where offered. Individual end-customer account backups within WHM remain the reseller's responsibility to configure and maintain.
Additional backup options may be purchased for extra fees where offered: (1) backup window and retention, and (2) total backup storage limits. Current fees and options are published with your service or quoted on request.
The reseller and their end users may restore or download backups through cPanel, WHM, or another control panel we provide, where enabled, or use support channels (including tickets).
Upon termination or suspension of the reseller service, HostHere.lk may delete all associated backups. Contact support to check possible recovery; this may be available only in limited cases and for an additional fee, depending on availability.
16.2 Backup restoration
16.3 Customer responsibility
The default included backup at the reseller account level (weekly incremental, up to 7 GB included scope, four generations) is provided as a courtesy and does not replace the reseller's own backup obligations. HostHere.lk does not guarantee the availability, completeness, or integrity of that default courtesy backup and accepts no liability for data loss arising from failure, corruption, or unavailability of the default included offering.
Purchased backup options are governed solely by the separate SLA or order terms for that purchase. The reseller remains responsible for independent backups of all accounts within their environment and for backup provision to end customers.
Other service SLAs — 99.5% uptime tier
Other service SLAs — 99.9% uptime tier
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