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Sections 1–11 are governed by the Master Service Level Agreement. Below are the service-specific terms (Sections 12 onward) for Managed WordPress Hosting.
Sections 1–11 (inherited)
The Introduction & scope, Definitions, Service availability SLA framework, Scope of uptime guarantee, Universal exclusions, DNS exclusions, Support SLA, Credit & compensation framework, Credit claim process, SLA amendments & notice, and General provisions are incorporated by reference from the Master SLA. They apply fully to Managed WordPress Hosting except where this service SLA expressly supplements or narrows them.
All definitions, universal exclusions, DNS exclusions, support SLA terms, credit and compensation framework, credit claim process, amendment notice, and general provisions defined in the Master SLA apply in full to this service.
HostHere.lk guarantees 99.9% service availability for Managed WordPress Hosting services, measured over a rolling 30-day window.
| Metric | Value |
|---|---|
| Uptime target | 99.9% |
| Maximum allowable downtime per 30-day window | 43 minutes |
| Measurement method | Rolling 30-day window |
| Monitoring | HostHere.lk internal and third-party monitoring systems |
Service availability under this SLA means the ability of a visitor to successfully load the customer's WordPress website via HTTP or HTTPS from the public internet, as measured by HostHere.lk's monitoring systems. The uptime guarantee covers the hosting infrastructure and managed platform layer only. It does not extend to the WordPress application layer as defined in Section 13.
The uptime guarantee covers HostHere.lk's managed hosting infrastructure. It does not cover availability issues arising from the WordPress application layer, including:
Where HostHere.lk's infrastructure diagnostic page is accessible and the hosting environment is operational, unavailability of the WordPress application due to the above conditions does not constitute downtime under this SLA.
14.1 HostHere.lk managed responsibilities
Under a Managed WordPress Hosting plan, HostHere.lk is responsible for:
14.2 Customer responsibilities
The customer remains responsible for:
14.3 Support scope
Managed WordPress support covers server infrastructure and platform-level issues as defined in Section 14.1. It does not include WordPress application debugging, plugin troubleshooting, theme customisation, or content management assistance unless expressly included in the customer's plan.
Where a staging or development environment is provided as part of a Managed WordPress Hosting plan, the following apply:
16.1 HostHere.lk backup schedule (default)
Included HostHere.lk backups for Managed WordPress Hosting follow the same standard default as other cPanel-based services: weekly incremental backups, four generations retained, and up to 7 GB included backup scope per cycle, unless a different allocation is purchased. Plan-specific or add-on options (e.g. more frequent runs, on-demand snapshots via support) may apply where included in the customer’s plan.
| Backup type | Frequency | Retention |
|---|---|---|
| Incremental WordPress backup (files + database, within included scope) | Weekly | 4 most recent generations |
If the account’s used storage exceeds 7 GB, the default provider backup is not available until within scope or backup storage is upgraded.
Additional backup options may be purchased for extra fees where offered: (1) backup window and retention, and (2) total backup storage limits. Current fees and options are quoted on request.
Customers may restore or download backups via cPanel or another control panel we provide for Managed WordPress Hosting, where enabled, or use support channels (including tickets).
Upon termination or suspension, HostHere.lk may delete all backups for the service. Contact support regarding possible recovery; limited availability and additional fees may apply.
16.2 Backup restoration
16.3 Customer responsibility
The default included backup for Managed WordPress Hosting (weekly incremental within the standard 7 GB included scope, four generations) is provided as a courtesy and does not replace the customer's own backup obligations. HostHere.lk does not guarantee the availability, completeness, or integrity of that default courtesy backup and accepts no liability for data loss arising from failure, corruption, or unavailability of the default included offering.
If the customer has purchased additional backup options, commitments and remedies for those features are governed solely by the separate SLA or order terms applicable to that purchase. Customers are strongly advised to maintain independent off-site backups of WordPress files and databases, particularly before updates or major changes.
Other service SLAs — 99.5% uptime tier
Other service SLAs — 99.9% uptime tier
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